By Email: support@iprescribe.net

Sales Inquiries: sales@iprescribe.net Phone: 877-805-8657


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Frequently Asked Questions:

I get a message "Initialization Failed" on startup
When starting iPrescribe you see a message "Failed to execute SQL ......file is encrypted or is not a database". This is an error that some of our subscribers have seen after updating to iOS 5. To fix this follow these steps:

  1. Remove iPrescribe from your Apple device and reinstall it. Todo this hold your finger down over the iPrescribe icon until it wiggles. Then touch the black X that appears. Open the Appstore application and search for iPrescribe. Install it, there is no additional charge.
  2. Register again using your same DEA #. You will be connected back to your original account with the same subscription as before.
  3. Sync your patients and favorites back to your iPhone/iPod/iPad using the sync button located on the Patients List tab.

How do I send prescriptions to mail order pharmacies?
iPrescribe supports the following mail-order pharmacies. To use one simply search for it by name and state or zipcode. When you have located it, simply select it and send your prescription to it.

CVS Caremark MailOrder Electronic

						 877-864-7744
						 9501 E Shea Blvd
						 Scottsdale AZ 85260

Express Scripts MailOrder Electronic

						 800-763-5502      
						 4600 N. Hanley Rd
						 St. Louis MO 63134

MEDCO MAIL ORDER ELECTRONIC

						 800-411-1665      
						 255 PHILLIPI ROAD
						 COLUMBUS OH 43228

PRESCRIPTION SOLUTIONS MailOrderEDI

						 800-791-7658      
						 2858 Loker Avenue East
						 Suite #100
						 Carlsbad CA 92010

PrimeMail (Mail Order) Electronic

						 877-357-7463      
						 4580 Paradise Blvd NW
						 Albuquerque NM 87114

The phone says my DEA or NPI is already used at another location
Surescripts, our e-prescribing partner regulates the use of DEA and NPI numbers in their network. If you use another e-prescribing solution then your DEA # is probably registered to another provider. In this case you can only receive refill notifications with that provider or us but not both. Try scrolling to the bottom of the "My Info" screen and changing the "Messaging" options from "New Prescriptions and Refills" to "New Prescriptions Only" then re-register.


How do I report my use of iPrescribe to Medicare
You should use g-code G8553 to report the use of iPrescribe when you provide services to a patient.


The phone says "Invalid DEA or NPI number" but I know its valid
Your DEA number is registered to a specific address. We validate that the city and state where your DEA number is registered match the information provided to us in the My Info screen. Check that you correctly spelled the city where your DEA number is registered. This is configured under the Clinic Address.


How to I register to use the website?
Follow these steps to grant yourself or a staff member access to our website.

  1. Goto Settings --> My Account --> Access Control
  2. When prompted answer Yes or from the Access List select the +
  3. Enter the name and email address of the person who requires access and select Done.
  4. Select "Allow Access"

Once this is complete they will receive an email from our system providing them with a password. They can then access your patient list using our Patient Management system.


Is there a way to back up the patient database?
Yes - when ever you sync your iPhone to iTunes it will back up the patient database. We are considering a feature to backup your database to our servers as an alternate method.

How do I delete a patient file?
From the Patients List select a patient and then select "Delete Patient"


Is there a way to store or keep a record of the prescriptions sent out?
Yes - follow these steps to grant yourself access to our website.

  1. Goto Settings --> My Account --> Access Control
  2. When prompted answer Yes or from the Access List select the +
  3. Enter your name and email address and select Done.
  4. Select "Allow Access"

Once this is complete you will receive an email from our system providing you with a password. You can then access your patient list using our Patient Management system.

Is is possible to upload a file or spreadsheet with patient data?
Follow these instructions:

  1. Open the application and navigate to Settings --> My Account --> Access Control
  2. Enter your name and email into the form. Touch Done and then touch "Allow Access"
  3. You will receive an email from our system giving you a password you can use to access the Patient Management section of our website at https://www.iprescribe.net
  4. When you get to the site click on "Patient Management", login using your email address and the supplied password and then click on "Patient Management".
  5. Click on "Export Patient List". This will export your currently empty patient list to a CSV file that can be edited using Microsoft Excel. You must save back to a CSV file in order to upload your patient list. Please do not add or remove columns in the CSV file.
  6. When you are ready navigate back to the Patient Management form on the site and click on the file field in the upper right corner, select your CSV file and then click on Import.
  7. Go back to your phone and navigate to the patient list and touch the sync button in the upper left corner.


Can I add new medications or pharmacies?
It isn't currently possible for us to allow editing or adding of new medications. We require the medication's NDC and other information in order to communicate the proper medication to Surescripts. If you have a medication you would like to see added please send us an email. Also, if the pharmacy is not listed in our database it isn't possible to deliver an electronic prescription. Our pharmacy database comes directly from Surescripts and so is the complete list of all supported pharmacies.